Residential Programs

Please click here to read Appalachian Power's Response to COVID-19 and learn about our billing and financial assistance program.


*In-home appointments now available *

Appalachian Power had suspended all non-emergency programs during COVID-19 stay-at-home orders in WV to ensure the health and safety of the customers, employees, and communities we support.

Beginning June 1, in-home eScore™ appointments became available again. For more information, the eScore™ program  or to reschedule a previously held in-home appointment, please click Schedule Now below, or call 888-261-4567. There also are a limited number of Virtual eScore appointments available for customers who do not feel comfortable with an energy advisor in their homes. 

For low-income weatherization services, contact your local community action agency to determine the current availability of appointments and services.

Thank you for your interest in saving energy, and we will continue to update you as our operations change.


Appalachian Power is pleased to offer reliable electric service at a reasonable cost to make your home comfortable, productive and safe. Today you have more options for saving energy resources for tomorrow. You'll also save money on your overall energy cost by taking advantage of energy efficiency programs.

Appalachian Power can help you learn more about how to cut back on your energy consumption by selecting a topic below: