Low-Income Weatherization Program
*Residential efficiency programs temporarily delayed.*
Due to the uncertainty of the COVID-19 pandemic, and the stay-at-home order issued by the Governor, Appalachian Power is temporarily delaying our energy efficiency programs, including eScore™ visits, for the safety of our customers, communities and employees.
Customers who had a previously scheduled an eScore energy assessment between Wednesday, March 25 and Saturday, April 11, will be contacted shortly to reschedule. If you wish to reschedule now, please call 888-261-4567.
If you have scheduled weatherization services through a local Community Action Agency, you will need to contact your local agency to reschedule services.
We will continue to monitor the situation and communicate any changes to our programs as quickly as possible.
*Appointments suspended until further notice.*
Since Appalachian Power is suspending all non-emergency programs at this time, no appointments are currently being scheduled for our energy efficiency programs, including eScore™ visits. Our priority, as always, is the health and safety of the customers, employees and communities we support.
To be added to our waitlist for future eScore services or to reschedule a previously held appointment, please call 888-261-4567.
For low income weatherization services, contact your local Community Action Agency to determine the current availability of appointments and services.
Thank you for your interest in saving energy, and we will continue to update you as our operations change.
The Low-Income Weatherization Program provides products and services to residential customers in need to help reduce their energy bills and improve their homes’ comfort. Appalachian Power provides funding for this program to supplement the state and federal income-qualified weatherization programs.
Appalachian Power does not offer this program directly, so customers need to contact their local West Virginia Community Advancement and Development Office to participate.
See below for a list of weatherization providers.
Judy Raveaux, CEO
David Ruhl, Weatherization Coordinator
3136 West St, Weirton, WV 26062
Coalfield Community Action Partnership, Inc.
Tim Salmons, Executive Director
Joey Hayes, Weatherization Coordinator
P.O. Box 1406, Williamson, WV 25661
(Boone, Clay, Kanawha, Mingo)
Community Action of South Eastern WV (CASE WV)
Mary Turner, Executive Director
Kim Bourne, Weatherization Coordinator (304) 809-3053
355 Bluefield Ave, Bluefield WV 24701
Tammy Byers (304) 809-3055
Toll Free (866) 556-0780
(Mercer, Monroe, Raleigh, Summers)
MountainHeart Community Services, Inc.
Dreama Padgett, Executive Director
Gerald Brown, Weatherization Coordinator
P.O. Box 1509, Oceana, WV 24870
Nicholas Community Action Partnership, Inc.
Angie Williams, Executive Director
Cindy Foster, Weatherization Coordinator
1205 Broad St, Summersville, WV 26651
PRIDE Community Services, Inc.
Lisha Whitt, Executive Director
Steve Gilman, Deputy Director
Kevin Edwards, Weatherization Coordinator
P.O. Box 1346, Logan, WV 25601
Southwestern Community Action Council, Inc.
Dwight Coburn, CEO
Connie Sherrill-Drake, Weatherization Coordinator
540 5th Ave, Huntington, WV 25701
(Cabell, Lincoln, Mason, Putnam, Wayne)
Please see the information below to find out how you can sign up and save today!
Weatherization as defined by the US Department of Energy (DOE) Weatherization Assistance Program (WAP)
differs in many ways from what is commonly called "weatherizing your home." The latter involves low-cost or no-cost
improvements such as adding weatherstripping to doors and windows to save energy. Today, DOE WAP's
weatherization services consist of cost-effective energy efficiency measures for existing residential and multifamily
housing with low-income residents. Under this definition, it includes a wide variety of energy efficiency measures
that encompass the building envelope, its heating and cooling systems, its electrical system and electricity
consuming appliances (baseload electricity use).
- WAP serves low-income families free of charge and limits the amount of money that can be spent on any single residence as determined by federal rules. As a result, only the most cost-effective measures are included in the upgrade of a particular home. This constant pressure for measured energy savings has become the trademark of DOE weatherization and distinguishes it from the larger home retrofit industry.
- Another distinguishing feature of weatherization is attention to an all-around health and safety check. Many buildings
receiving attention are old and need repair. WAP checks major energy systems, ensuring occupant safety.
- Increasingly, weatherization service providers look at the house as a system under the concept of "whole-house
weatherization." In recent years, weatherization providers in many states including West Virginia have begun to
combine resources from other programs and/or utility partners to address comprehensive energy and housing
needs of low-income citizens. Weatherization today comprises a comprehensive series of energy efficiency
measures that are based on sophisticated audits and energy analyses of individual homes.
To qualify for the West Virginia energy assistance program, a household’s income cannot exceed 200% of the poverty guidelines. To determine what sources of income are used to document eligibility and to apply for assistance, contact a local community action agency in your county of residence. When a customer applies for an energy assistance program through an agency, they are also applying for this program. Be sure to let the intake worker know you’d also like to participate in the weatherization program.
Local community action agency weatherization offices throughout the state take applications for weatherization assistance and determine whether or not a dwelling unit and its residents are income eligible for weatherization assistance. Income verification is made with income sources and official documentation and can be a time consuming process to complete.
Income criteria is based on:
- annual gross income from ALL income sources at 200% OMB Poverty guidelines per household family
- whether the applicant has received cash assistance payments under Title IV of XVI of the Social Security
Act during the preceding twelve months.
- Note that these are the basics of eligibility. Other criteria and requirements may apply or determine waitlist
placement – the local community action agency intake staff has information.
To apply, call or visit your local Community Action Agency that serves the county where you reside. To find your local community action agency, visit the West Virginia Office of Economic Opportunity and click on the the "Weatheriztion" tab, or call 1-304-558-2234.
- Application form usually takes about 20 minutes.
- You must have written documented proof of all gross income for the year prior to application.
- The agency also asks a small number of questions about your household, such as the number of people living in the home, date of construction, utility providers and account numbers, etc.
- If you are eligible, your weatherization agency puts you on a waiting list for additional contact and further energy estimation/audit assessments, and a waitlist for actual services. Please note, if you rent, you must first get permission from your landlord to have weatherization performed.