eScore Program



*Residential efficiency programs temporarily delayed.*

Due to the uncertainty of the COVID-19 pandemic, and the stay-at-home order issued by the Governor, Appalachian Power is temporarily delaying our energy efficiency programs, including eScore™ visits, for the safety of our customers, communities and employees.

Customers who had a previously scheduled an eScore energy assessment between Wednesday, March 25 and Saturday, April 11, will be contacted shortly to reschedule. If you wish to reschedule now, please call 888-261-4567.

If you have scheduled weatherization services through a local Community Action Agency, you will need to contact your local agency to reschedule services.

We will continue to monitor the situation and communicate any changes to our programs as quickly as possible.

*Appointments suspended until further notice.*

Since Appalachian Power is suspending all non-emergency programs at this time, no appointments are currently being scheduled for our energy efficiency programs, including eScore™ visits. Our priority, as always, is the health and safety of the customers, employees and communities we support.

To be added to our waitlist for future eScore services or to reschedule a previously held appointment, please call 888-261-4567.

For low income weatherization services, contact your local Community Action Agency to determine the current availability of appointments and services.

Thank you for your interest in saving energy, and we will continue to update you as our operations change.

eScore™ is a new program designed to help you save money and increase the comfort in your home!

The eScore program is designed to give you an easy pathway to an energy efficient home. An eScore Energy Advisor will visit your home to perform an energy assessment at no cost to identify and score key areas of your home based on a 0-10 energy efficiency scale. A score of 10 means you’ve reached max efficiency!

Scores are combined into a report (your eScore™) and if needed, upgrade recommendations are incorporated to increase your home’s energy efficiency until a max score of 10 is received.


Once your energy advisor reviews your upgrade recommendations, you will need to contact a Quality Contractor Network (QCN) member to begin the work you want done. Click here for list of QCN members in West Virginia. Any rebate-eligible improvements must be performed by a QCN member, who must also submit the rebate on your behalf. Don't see your contractor listed? Click here to find out how to have a contractor added to our QCN.
  • Air Sealing - Check caulking, weather stripping and other drafty cracks that can cause energy loss.
  • Attic Insulation - Evaluate the R-value and effectiveness of attic insulation.
  • Duct System - Inspect for leaks, inefficient installation or undersized ductwork.
  • Lighting - Evaluate how lighting could be more efficient.
  • Heating/Cooling System - Determine if the HVAC system is the most efficient for the size of your home.
  • Appliances/Electronics - Check that appliances and electronics are drawing energy in the most efficient way. Save even more when you apply for rebates on these items.
  • Water Heater - Inspect the water heating system for age, insulation and efficiency.
  • Refrigerator - Evaluate the energy consumption of the one appliance that typically draws the most power.
  • Windows and Doors - Inspect doors and windows for energy loss.
  • Wall Insulation - Determine if walls are adequately insulated.

Plus, some of your home upgrades could qualify for additional rebates!

  • Homeowner Upgrade Rebate*
  • Attic insulation (up to $500)
  • Air sealing (up to $250)
  • Duct sealing (existing HVAC only, up to $300)
  • Mini split ductless 19-SEER (up to $750)
  • Smart thermostat* ($50 per thermostat)
  • Heat pump - ducted system, non-ducted system or with desuperheater* (up to $600)
  • Tune-up for existing central heat pump or A/C system ($50)
  • High efficiency furnace fan motor ($75 per motor)

*Must meet ENERGY STAR® requirements.

**Any rebate-eligible improvements must be performed by a member of our Quality Contractor Network (QCN), who must also submit the rebate on your behalf.

***Homes must be heated with electricity in order to qualify for a major measure rebate.

Get started today! Find a contractor through our Quality Contractor Network (QCN) to perform rebate-eligible improvements and submit any rebates on your behalf. Don't see your contractor listed? Click here to find out how to have a contractor added to our QCN. Click here to find to available eScore rebates.

***Homes must be heated with electricity in order to qualify for a major measure rebate.


To learn more and schedule your eScore Home Assessment, visit the online eScore portal or call 888-261-4567.


Do you want to learn more about an eScore assessment? Listen to a real eScore experience from an Appalachian Power customer.