C&I Frequently Asked Questions

Yes, in the Custom and Standard Programs you may work with your own contractor. A Trade Ally contractor network has been established to help customers identify potential contractors to complete the installation of their new energy efficient unit. Also, contractors may click here to register as a Trade Ally.

There is no cost to participate in the Appalachian Power C&I Program either as a customer or a participating contractor.

Yes, applications to the Standard and Custom Programs must receive staff pre-approval prior to the purchase of equipment or installation of measures. Submit your application through the portal or print application. After review you will receive approval via email for a 90-day period. If your project is not completed in the period you may submit a request for a waiver. If a waiver is not requested the project may not receive an incentive. The Custom Program is designed to work with applicants in the design stage of the project to maximize savings of the measure installed.

The general application and rebate worksheets are available to download on our website or may be completed through our online portal.

Once paper applications are completed, along with all necessary documentation listed on the rebate worksheet(s), they can be emailed to takecharge-business@clearesult.com or mailed to:

Please call the toll-free number for the Appalachian Power C&I Program at 888-261-4567 or email takecharge-business@clearesult.com. Our program staff is available during normal business hours from 8 a.m. to 5 p.m., Monday through Friday to respond to inquiries. We will return calls within 24 hours of receipt during the business week and provide after-hours voicemail services for calls outside of normal business hours. If you reach voicemail, we are helping other customers and will return your call shortly.

You may also contact our marketing outreach specialist for each program. Their contact information is listed in the Program section of this site.

The incentive can be received by the customer or the contractor, with customer approval, and will be paid within 4-6 weeks of the final application's verification and approval.

Applications to the Standard and Custom programs must receive staff pre-approval prior to the purchase of equipment or installation of measures. Submit your application through the portal or print application.

A rebate application consists of the Rebate Application for basic customer information and the Rebate Worksheet(s) which detail the energy efficient equipment purchased, and its anticipated savings. Multiple measures (if using the portal) or worksheets (if using a print application) may be attached to each application.

After review you will receive approval via email.

When submitting final electronic or print applications, please be sure to include these documents:

• Rebate Application
• Rebate Worksheet(s) with measure implementation details
• Project Documentation (as required) itemized invoices, equipment specifications, engineering reports, modeling output, photographs
• W-9 (LLC, individual, partnership, property management companies)

For projects that are self-installed, a copy of the materials receipt must be provided along with a signed and completed application form.

The general application and rebate worksheets are available to download on our website or may be completed through our online portal. Once paper applications are completed, along with all necessary documentation listed on the rebate worksheet(s), they can be emailed to takecharge-business@clearesult.com or mailed to:

All installations are subject to inspection by program staff or a third party evaluator.

Yes, please see below:

Tips for Portal Use (Please read prior to starting an Enrollment Application)

• Use Google Chrome as your web browser when submitting an Enrollment Application
• Select the Enrollment Application
• You may skip the W-9, Cost Estimate and Spec Sheet uploads in the previous sections
• Under the Equipment and Installation section, if your project is only lighting, skip the “Select” button after your account information has been saved. Proceed to Documents and Attachments section
• Use Documents and Attachments section to upload all documents such as W-9, Cost Estimate, Spec Sheets and Billing History
• You must have a Customer or Trade Ally (contractor) signature prior to submitting the Enrollment Application
• Ensure all exception messages are resolved in the “Open Issues” section
• Click on the pencil symbol, not the Enrollment Application number, on the Portal Dashboard in order to edit existing Enrollment Application

If you encounter issues, please contact takecharge-business@clearesult.com.